 Business Solutions
TWIL will develop Business solutions for clients all over the world. Our end-to-end solutions
will help our client organizations gain efficiency in their business processes. Ultimately, we shall arm them with that much-needed edge in the marketplace.
The cost of acquiring a new customer is five times the cost of retaining an old one. And
hence it is important that your customer interaction is managed in the best possible way.
Customer Interaction Services at TWIL will be tailored to provide superior customer
interaction and hence leverage every customer relationship to the fullest.
Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer
support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services.
We can serve multiple industries including insurance, banks, financial services companies
and retailers.
Our Services would include :-
 Improved customer service levels
Reduced customer support/marketing costs
Higher sales conversion rate
Enhanced flexibility to manage service peaks and troughs, product lifecycles
Homogeneous, clearly defined processes across geographies
Greater coverage and number of interactions with customers
Snapshot - Call Centre Solution
State-of-the-art call center in Pune, India
Independent bays for clients
Latest technologies, world-class Information Technology management and control processes.
Network Operating Centers in the US, and one in UK, which host the predictive dialers.
Proven integrated voice coding and compression technology (fiber optic).
International Private Leased Circuits (IPLCs) that ensure voice integrity and quality at the contact centers in Mumbai, India.
Comprehensive physical security and data security to ensure that all customer processes, data and services are secure and protected at all times.
Comprehensive business continuity measures that cover prevention, preparedness, response and recovery. The Business Continuity and Disaster recovery plan covers people, IT, physical site, data recovery and back-up, and risk management.
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