24/7 Customer Care Programs
TWIL is uniquely positioned in India to service Telecom vertical. We have extensive experience in handling 24/7 customer care programs like activations, client services and correspondence management. We have capabilities to manage processes ranging from activations (including inbound sales component that determines the carrier's ARPU) to unscripted processes like 'customer assistance services'.

We offer various services in this domain :-
Customer Care
Service activations
Billing
Service / plan changes, order fulfillment
Equipment warranty and replacement programs
Cross sell and up-sell
Account maintenance
Marketing strategies
Contract extensions
Sales and promotions

Technical Support
We help our clients to provide simple responses and guidance to the complex queries of their consumers. We service trouble shooting, product programming and network queries.

Advanced Support
We have experts and specialists for highest level escalations that require extensive research and analysis. This also requires communicating with other functions within a client's organization.